FAQ

Shipping & DELIVERY

– How long does it take to receive an order ?

Our average international delivery times are 7 to 21 working days.

For some products, we deliver in less than a week.

Order follow-up : https://www.bienevolu.com/suive-de-commande

To avoid the high costs of storage and labor, We work directly with our producers and have therefore no intermediary. This allows us to offer you a really rates compared to what you might have in a physical store.

In all cases, If you don't receive your item under 60 days then we'll pay you back in full and you can keep the item when you receive it.

– Where do we deliver and what are the delivery costs ?

We deliver all over the world.

Delivery charges are OFFERED for any order from €40 , otherwise, our delivery fee is € 3,90.

– Where do you come from ?

Our company is entirely French. We ship our parcels directly from our producers in Asia and Spain.

– Who delivers my article ?

Your items are delivered through your local post office.

– What are the delivery times ?

Items are delivered according to the terms and conditions of your local post office.

– What happens if no one is home ?

Do not worry, our articles will be left in your mail box if they are small enough. In the opposite case, your package will be left at your post office where you can remove it.

– I got the wrong delivery address, What do I do ?

Do not worry, If your order has not yet been sent, contact us immediately and we will be happy to update your information. Otherwise, and in accordance with our general terms of sales, Once an order has been dispatched from our warehouse, more no changes can be made.

– Missing items to my order, Where are they ?

We work with several suppliers, when you order, Each supplier takes care of a particular product. If you order 5 different items, so you'll get 5 different packages and these will arrive at different times (some will be faster, others slower). On the other hand, if you order 3 times the same product, then they will all be sent in 1 single parcel.

PAYMENT

– Is your site secure ?

This site is 100% secure. And to tell the truth, one could even say that it is 300%.

Here's why :

First, the site you visit is on a server in HTTPS (the little green padlock on the left side of the URL of this page is here to remind you).

Most sites only secure their “Basket” and everything related to order settling. On this site, ALL PAGES are secure and cannot be hacked or cannot be targeted for malware.

Finally,, regarding the regulation, we use Stripe and Paypal which are the benchmarks for internet transaction security.

In summary, ordering at BIEN EVOLU is safe and secure.

– What are the payment methods? ?

Currently, you can pay by credit card on our website. We accept neither bank checks, or transfers or payment at the reception.

RETURNS & Refunds

– How it goes if I'm not satisfied with my product ?

We propose a guarantee “satisfied or refunded” to 100% !
If, for no matter her reason, the product does not suit your expectations, You can return it to us under 14 days after reception and we'll pay you back the full price Article as soon as he arrives home.

However, all returned goods must be in perfect condition and return costs must be paid by your care. Proof of postage should then be sent to us by email as proof of delivery.

OTHER

– Partnerships and sponsorship

We currently have no program sponsorship or partnership so far. However, If you have good ideas, do not hesitate to send us an email.

Still questions ?

If you still have any questions, You can contact us by email at [email protected]

Satisfaction is guaranteed 100% - bienevolu.fr

Your Satisfaction is guaranteed 100% !