Our tough policy 14 days. If 14 days since your purchase, Unfortunately, we cannot offer a refund or Exchange.
To receive a return, your item must be unused and in the same condition you received it. It must be in the original packaging.
Several types of products may not be returned. Perishable goods such as food, flowers or magazines may not be returned. We accept either intimate or health products, dangerous goods of flammable liquids or gases.
Other items which cannot be returned:
* Gift cards
* Downloadable software
* Some health and personal care products
To make a return, You must present a receipt or proof of purchase.
Please is it you please do not return your purchase with the manufacturer.
There are some situations where only a partial refund is granted: (If any)
* Books with obvious signs of use.
* Cd, Dvd, VHS cassette, Software, video game, Cassette, or vinyl record that was opened.
* Any item that is not in its original state, that is damaged or has some missing parts for reasons that are not due to an error on our part.
* Any item that has returned more than 14 days after delivery.
Refunds (If any)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will notify you of our decision on the approval or rejection of your claim.
If your application is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or your original method of payment, within a period of a certain number of days.
Late or missing payments (If any)
If you have not yet received your refund, Please first check your bank account again.
Then, Contact your credit card issuer, because there could be a delay before your refund is officially posted.
Then, contact your bank. There is often a processing period required before a refund is posted.
If after completing all these steps, you still haven't received your refund, Please contact us at [email protected]
Sold items (If any)
Only items at current prices can be refunded. Unfortunately, sale items are not refundable.
Exchanges (If any)
We replace an article only if it is defective or damaged. In this case you want to exchange it for the same item, send us an e-mail at [email protected] and send us your article to: 7 avenue berlioz 93270 Sevran.
If the returned item was identified as a gift when buying and if it has been sent to you directly, you will receive a credit gift of a value equal to that of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item has not been identified as a gift when buying, or if the gift giver preferred to receive the item first to give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.
To return a product, you have to mail it to: 7 avenue berlioz 93270 Sevran.
It will be up to you to pay your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, return fees will be deducted from it.
Depending on where you live, The time it takes to receive your exchanged product may vary.
If you ship an item worth more than 75 euros, you should consider using a delivery service that allows you to track the shipment or take out delivery insurance. We do not guarantee that we will receive the item you return to us.